Get results after completion

You can get results for various levels of processing

Once the status of your job changes to “2: completed” you can send a GET results request, using the unique pid, that returns a media type/JSON containing the results of Oliver.

The resulting JSON string contains basic metrics (call diarization metrics, agent/customer demographics and language information), core metrics (diarization, emotion strength and positivity, discrete emotions: happy, angry, sad, frustrated, engagement, empathy and politeness), and key performance indicator (KPI) metrics (agent performance score, customer satisfaction, propensity to buy, call success, resolution or escalation). In addition, there are endpoints that can provide low-level temporal analysis of the audio at the frame level and automatic speech-to-text transcription of a request.